Refund policy
At Crazed Cases, we are committed to providing high-quality products and a seamless shopping experience. If something isn’t right with your order, we will do our best to make it right.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition as when you received it: unused, undamaged, and in its original packaging. Proof of purchase is also required.
To start a return, please contact us at info@crazedcases.com. If your return is accepted, we will provide you with return instructions, and in certain cases, a return shipping label. Items sent back to us without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. Providing photos with your email will help us resolve the issue quickly.
Exceptions & Non-Returnable Items
Personalized or custom products are made specifically for you and therefore cannot be returned or refunded unless they arrive with a manufacturer’s defect or you receive the wrong item. We also do not accept returns on sale items, gift cards, or any items specifically excluded by law (such as hazardous materials).
Exchanges
The fastest way to ensure you get the item you want is to return the product you have (following the process above). Once your return is accepted, you can make a new purchase for the replacement product.
European Union Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be returned in the same condition as received: unused, undamaged, and in its original packaging, with proof of purchase.
Refunds
Once your return has been received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@crazedcases.com.
Shipping costs are non-refundable. Unless the return is due to our error (wrong or defective item), customers are responsible for return shipping costs. For your protection, we recommend using a trackable shipping service.